Coupon code expired
...ou have tried to purchase a copy of our software with a coupon code attached and you are getting an error, please let us know via Support Request. Some coupons are designed to expire for promotional...
- I am getting a Java error when I try to purchase
...our users. Their uptime is very high and we rarely see outages. However occasionally you may see an error and if this happens please contact support and try again a little later or visit one of our ot...
- Searches or autocomplete do not work on TMobile Dash or other devices with xT9 enabled
xT9 is a third party input method that is shipped with several devices such as the TMobile Dash Smartphone. It is on by default and cannot be turned off programmatically. The problem is that xT9 does...
- How do I Update my current Version?
Question posted by customer: How do I update Pocket Informant to the new version? I have Rev3 build 844 and would like to change or add Rev5 build 892. Answer: Simply visit the product pages and grab...
- Windows Mobile 6 Compatibility
All of our Windows Mobile software is written to be completely compatible with Windows Mobile 5 and 6. We both use and test the following software on Windows Mobile 6 daily: Pocket Informant 8 (Pock...
- What is Virtual Memory and how does it affect me?
...il. At this point, an application can fail to start or a manual call to LoadLibrary will return an error. The actual affect on an application can vary depending on how it handles this failure. Memo...
- I get an error when sending large voice attachments
...attachments that can be sent so if you record a Note2Self message that is too large, you may get an error in the Messaging of the BlackBerry. Use a different sound file format and smaller voice messa...
- 'javax.microedition.io.file.FileConnection' Error in Note2Self
Note2Self requires the Blackberry is running OS 4.2 or higher. Many devices which shipped with the 4.1 version of the OS have upgrades available. Blackberry OS upgrades are available from your ca...
- RIM Desktop Manager returns "Cannot find database" error when syncing with PI Sync add-in
This is a known problem with some Desktop Manager versions. They do not clean up after calling add-ins and the next time our sync add-in tries to access standard Desktop Manager access interface it ge...
- I am not getting my email via Note2Self iPhone
... GMail was responding with 421 4.7.0 Temporary System Problem. Try again later (GR). 3si638192eyj.3 errors all of a sudden. 3) ISP Proxy servers. If Note2Self works fine on a WiFi network, but not on...
- Synching Google I get an error "too many HTTP redirects."
This is a known Google Server error that happens on the Google Server side of sync. The way to fix this is to wait a few minutes and retry sync. In some cases you may need to quit Pocket Informant and...
- I receive an error message while syncing to Google Calendar about an illegal time specificied 2592900 secons"
Note: This issue is fixed in all recent versions of Pocket Informant. This issue only existed in early versions. Google Calendar alarms are limited by Google to 4 weeks (28 days) in advance of the ev...
- How to get Console Logs for some crash reports
Crash logs tell us where the application crashed while the console will give us the actual error message printed at the time of the crash. Usually the crash log is all we need, but sometimes the locat...
- Crash on Startup
... are three potential reasons for Pocket Informant to crash on startup: Corrupted Database Upgrade error Push Notification Generation occurring before upgrade is done All three of these issues we bel...
- Google Sync Servers are busy - Try again in 5 minutes.
You may receive this error when syncing with Google since December of 2009. This error occurs when Google's servers respond with a "Server Error" message. In the past we have seen this error occur for...
- Google Sync: Cannot access Calendar
This error message occurs when the Google Calendar API servers could not respond to a Pocket Informant request within 15 seconds. This usually occurs when Google's servers are being hammered or due to...
- Google Sync times out or freezes
Google made changes to the operation of their servers sometime in April causing many services, including Pocket Informant, that connect to Google to receive time outs or "Internal Error" responses whe...
- 2.0 Database Error
Pocket Informant has a relational database which has a set of rules to
make sure that no "orphan" database records exist. If you receive a
"Database Error" dialog while using Pocket Informant it i...
- 2.0 Read Me
...PI 2.0 in the first few days
and with the sync changes we also expect there to be a lot of sync
errors due to overloaded servers.
So please note that even Google does not keep a ton of Calendar ...
- 2.0 Authorization Error/Info
...rize you afterward. We never see or store your password. Occasionally you may get an authorization error as seen in the screenshot below. The OAuth framework is supposed to get a new token whenever t...