How do I sync to my desktop?
Pocket Informant for iPhone syncs calendar events to Google Calendar and tasks via Toodledo. We provide support and help for synching Pocket Informant to these services. We cannot provide support for synching Outlook/iCal/Entourage/Lotus to these services. We also have a direct Desktop Sync solu ...
- Sync Server has responded saying it is currently too busy. Please try again later.
This error occurs when Google stops a request from Pocket Informant and returns with a "Could not generate feed." error. The Google servers are designed to error out after 15 seconds of processing. Google's servers can get overloaded when there are too many people accessing the servers for examp ...
- Too many HTTP redirects
This is always a networking error or an error on Google's servers. We suggest trying again in a few minutes, but if that does not solve the problem you may want to try resetting your iOS device. This will clear its networking. Simply press the top on/off button and hold it until a red slider sho ...
- Is it possible to sync with the built-in calendar on my device
If you are running iOS 4 or higher, Pocket Informant is able to display events and calendars on the built-in calendar. This is an optional feature - you can choose to show or hide iOS events from Pocket Informant. Starting in version 2.0, you can also choose which iOS calendars Pocket Informan ...
- iOS 5 Application Badge does not show
When running on iOS 5 you may experience the Pocket Informant "App Badge" not displaying any information. To allow application badges to display you want to open the iOS Settings application, then Notifications, then Informant and scroll down and select "Badge App Icon".
- 2.0 Authorization Error/Info
Pocket Informant 2.0 uses a more secure method of authenticating with Google servers for Calendar and Task sync. This method is called "OAuth" and what it does is it essentially creates a mini-web browser within Pocket Informant where you enter your username/password at Google's site and then Go ...
- 2.0: Issues during the upgrade process
One of the many improvements to Pocket Informant 2.0 is a completely new storage engine. The first time after you launch version 2, Pocket Informant will need to upgrade your 1.x data to the new model. This process can take from a few seconds to a few minutes depending on the amount of data yo ...
- 2.0: iOS events disappear in the "week row" view
If you are in the "week row" view (which you get to by tapping a day in the month view), you may sometimes notice the events disappear from the "week row" view on the top of the screen (specifically, this may happen after editing an event). This will only occur for iOS events (events on a built ...
- 2.0: Sync is disabled after upgrade
Summary: Pocket Informant 2.0 introduces several exciting new features and fixes. In order to take full advantage of many of these improvements, it is necessary to do a “reset sync” with all of the services you sync with. Because a reset sync takes longer and transfers much more da ...
- 2.0 Database Error
Pocket Informant has a relational database which has a set of rules to make sure that no "orphan" database records exist. If you receive a "Database Error" dialog while using Pocket Informant it is almost always because a relation-rule was broken. We have run Pocket Informant through many many t ...
- 2.0 Read Me
Pocket Informant 2.0 is mostly rewritten from version 1.x and has a completely new database architecture and design. When you first run version 2.0 it will migrate your current database into the new database file and archive the old 1.6 file. We've tested the upgrades on many dozens if not a hun ...
- TextExpander support not working or only using default snippets
Version 1.2 adds Text Expander integration. However you may find only default snippets working and your Text Expander preferences not being followed. To fix this, "Share Snippets" must be enabled in TextExpander touch for a user's snippets to be accessible to other applications.
- Using iOS calendar support, events added in Pocket Infomrant don't appear in the iOS calendar or sync
If sync appears to be one way for events, with events only syncing into Pocket Informant, your default calendar in Pocket Informant may be a different calendar than the one configured to sync to your desktop. You can change the default calendar in Pocket Informant settings > General Settings ...
- Exchange sync issues, or battery drain
Pocket Informant will not run in the background on your iOS device. If you close PI while a sync is in process, it will take advantage of the iOS 4+'s ability to permit background process to complete a task, but it will be ended by iOS after 10 minutes. If you notice significant battery drain ...
- Google Sync times out or freezes
Google made changes to the operation of their servers sometime in April causing many services, including Pocket Informant, that connect to Google to receive time outs or "Internal Error" responses when querying for some calendars. We do not know why this occurs though speculation on our part is ...
- When choosing a map location or address book entry for maps, the view shakes
When choosing a new map location either by an entry or by an address book selection, if the view shakes it means that Pocket Informant is receiving zero results from Google. We are using Google as our data-source and every request you enter goes through Google's search system verbatim as you typ ...
- How to best help figure out any issues with sync
1) Settings->Help->Logging->Clear Log 2) Settings->Advanced->Logging->Sync Logging 3) Reproduce the sync issue 4) Settings->Help->Logging->Send Log - please provide a description or link to forum post or something to help us know what to look for.
- Google Sync: Cannot access Calendar
This error message occurs when the Google Calendar API servers could not respond to a Pocket Informant request within 15 seconds. This usually occurs when Google's servers are being hammered or due to issues with specific calendars on your account. According to Google engineers the primary cause ...
- Public Beta of Desktop Sync Expired
Public Betas of WebIS Desktop Sync (WDS) contain hard expiration dates which cause expiration no matter if the application has been paid for or not. We will always provide new releases of WDS which will extend or at some point remove the expiration date. The reason for the expiration date is tha ...
- Alarms may not sync or alarm changes will not sync
If you are synching to Google Calendar in some cases alarms will not sync. Furthermore in all cases if you change or delete an alarm within Google Calendar's web interface that alarm change will not sync down to Pocket Informant. In both cases the fault lies with Google Calendar. Pocket Inform ...
Desktop Outlook Sync (20)
