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  1. questionWDS: Error code 0x80080005
    This error (CO_E_SERVER_EXEC_FAILURE ) can be related to many problems, but the most common is running Outlook and WDS at different integrity levels.
  2. questionWDS: Error code 0x800706be
    0x800706be “The remote procedure call failed.” This is a COM error and in this specific case it is an error from Outlook Object Model, it was unable to initialize MAPI. MAPI is the interface used to access the Outlook PST data.
  3. questionWDS: UNICODE support
    WDS supports Unicode characters sets. Everything within WDS and Pocket Informant is stored in UTF-16 and transferred over the wire in UTF-8. However logging by WDS is done as an ANSI file.
  4. questionWhen choosing a map location or address book entry for maps, the view shakes
    When choosing a new map location either by an entry or by an address book selection, if the view shakes it means that Pocket Informant is receiving zero results from Google. We are using Google as our data-source and every request you enter goes through Google's search system verbatim as you typ ...
  5. questionHow to best help figure out any issues with sync
    1) Settings->Help->Logging->Clear Log 2) Settings->Advanced->Logging->Sync Logging 3) Reproduce the sync issue 4) Settings->Help->Logging->Send Log - please provide a description or link to forum post or something to help us know what to look for.
  6. questionGoogle Sync: Cannot access Calendar
    This error message occurs when the Google Calendar API servers could not respond to a Pocket Informant request within 15 seconds. This usually occurs when Google's servers are being hammered or due to issues with specific calendars on your account. According to Google engineers the primary cause ...
  7. questionPublic Beta of Desktop Sync Expired
    Public Betas of WebIS Desktop Sync (WDS) contain hard expiration dates which cause expiration no matter if the application has been paid for or not. We will always provide new releases of WDS which will extend or at some point remove the expiration date. The reason for the expiration date is tha ...
  8. questionWDS: I receive "an error occurred on the server" with "Synchronization service error 0x80080005: server execution failed"
    This is a COM issue. Either Outlook is already running as Administrator or WebIS Sync was started as administrator so the processes have different integrity level, or it’s a COM timing issue that cannot be solved by the message filter recently added, as explained here http://blogs.msdn.co ...
  9. questionAlarms may not sync or alarm changes will not sync
    If you are synching to Google Calendar in some cases alarms will not sync. Furthermore in all cases if you change or delete an alarm within Google Calendar's web interface that alarm change will not sync down to Pocket Informant. In both cases the fault lies with Google Calendar. Pocket Inform ...
  10. questionKnown Issues (this topic is closed)
    The known issues list is closed at this time.
  11. questionI receive an error message while syncing to Google Calendar about an illegal time specificied 2592900 secons"
    Note: This issue is fixed in all recent versions of Pocket Informant. This issue only existed in early versions. Google Calendar alarms are limited by Google to 4 weeks (28 days) in advance of the event. This message indicated there is an event(s) with alarms in Pocket Informant greater than th ...
  12. questionGoogle Sync Servers are busy - Try again in 5 minutes.
    You may receive this error when syncing with Google since December of 2009. This error occurs when Google's servers respond with a "Server Error" message. In the past we have seen this error occur for a few days after we release an upgrade but in more recent times this error has been more common ...
  13. questionSome appointments won't sync using Desktop Sync
    Each Outlook calendar event has an internal property known as "Message Class." When some Outlook plug-ins are installed (such as Live Search Maps), the setting for the Message Class property can change from its default of "IPM.Appointment" to something else. iPhone and iPod touch are only able s ...
  14. questionWhy can't I remove or rename the "Internal Task Calendar"?
    The default task calendar is a virtual calendar that only exists as a way to assign tasks to "no calendar". It is essentially the "No calendar" calendar. It cannot be renamed, it cannot be deleted. It doesn't really exist.
  15. questionTextExpander support not working or only using default snippets
    Version 1.2 adds Text Expander integration. However you may find only default snippets working and your Text Expander preferences not being followed. To fix this, "Share Snippets" must be enabled in TextExpander touch for a user's snippets to be accessible to other applications.
  16. questionPush Alarms - Limitations and Information
    What are Push Alarms? Push Alarms are one way how Pocket Informant can provide alarms for events and To Dos to your iPhone. Push Alarms can have a sound associated to them that you configure and when they arrive you can view the item the alarm is for. They are a great way to use Pocket Informant ...
  17. questionCrash on Startup
    There are three potential reasons for Pocket Informant to crash on startup: Corrupted Database Upgrade error Push Notification Generation occurring before upgrade is done All three of these issues we believe are fixed in 1.11 which has been submitted to Apple. Most reports we've seen with start ...
  18. questionSports Calendars will not show up or sync
    Google Calendar has recently added sports team calendars to their list of calendars available to add to your account, allowing you to view dates and times of scheduled games. Unfortunately Google has decided to not allow any third party clients to access the Sports teams. Here is the Google thre ...
  19. questionWhat can I do when Pocket Informant crashes on startup?
    The most common reason for Pocket Informant crashing at startup is due to a bug or calendar data that Pocket Informant is not handling properly. We strive for perfection in all of our code, but unfortunately some specific cases are not properly handled. Pocket Informant 1.02 and above provide a ...
  20. questionHow to get Console Logs for some crash reports
    Crash logs tell us where the application crashed while the console will give us the actual error message printed at the time of the crash. Usually the crash log is all we need, but sometimes the location of the crash is too general so we need the console. To get the iPhone OS Console we use the ...
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